ViInk Refund, Cancellation and Renewal Policy

1. Monthly and annual licenses

• Monthly and annual licenses work as automatically renewing subscriptions.
• The customer may cancel the renewal at any time through the available payment channel or by contacting support.
• Cancellation stops future renewals, but the license remains active until the paid expiration date.

2. Failed payments

• If a renewal payment fails, the license is not extended for the next period.
• The user may update the payment method and reactivate the subscription if desired.

3. Lifetime license

• The lifetime license is a one-time payment.
• It does not renew automatically.

4. Free trials

• Free trials, when available, end automatically when the trial period expires.
• They do not generate refunds because no payment is charged for the trial itself.

5. Right of withdrawal

For distance sales to consumers in the European Union, a 14-day withdrawal right may exist. However, for software, digital content or subscriptions that start immediately, the customer may expressly agree to immediate performance and waive that right where permitted by law.

6. Refunds

As a general rule:

• monthly or annual subscriptions already started are not partially refunded for unused days, unless required by law or in case of a clear billing mistake
• the lifetime license is not refundable once activated, unless required by law, in case of duplicate charge or a serious payment or activation error attributable to the seller

Requests may still be reviewed case by case.

7. Payment support

For cancellations, payment issues or refund-related questions: viink.support@malozfilms.com